Customer Service - VA St. Louis Health Care System
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VA St. Louis Health Care System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

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Curtis Cornell

Patient Relations Specialist
314-652-4100 Ext. 56594

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Ronald G Ross

Patient Relations Specialist
314-652-4100 Ext. 56594

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

The VA St. Louis Health Care System strives to always provide the highest quality of care to the veterans of our nation. We recognize there may be times when a patient or family member has an issue which requires our attention. The best time to let us know of any concern or question is at the time it happens so we can resolve it as quickly as possible.

Veterans Benefits Counselor

A veterans benefits counselor from the Veterans Benefits Administration is assigned to the medical center to assist you in matters concerning VA benefits such as compensation, pension, government insurance, education, GI loans, vocational rehabilitation, etc.

John Cochran Division, Building 1, Room A188
7:30am to 1:30pm Wednesdays, Thursdays, and Fridays
(314) 652-4100 extension 53813

Veteran Service Organizations

Several veteran service organizations have offices located at the John Cochran Division of the St. Louis VA Medical Center. VSO offices are located on the 3rd Floor, Room A339. Representatives are available 7:00am to 2:30pm, Monday thru Friday.

  • American Legion Service Officer: (314) 652-4100 ext. 54141
  • Amvets Service Officer: (314) 652-4100 ext. 54140
  • Disabled American Veterans Officer: (314) 289-6443
  • Veterans of Foreign Wars: (314) 289-6382

The Military Order of the Purple Heart is located at the Jefferson Barracks Division: (314) 652-4100 ext. 66421 or 6370

The Paralyzed Veterans of American has a representative located at the VA Veterans Benefits Administration Regional Office at (314) 552-9887.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.