About the Program

The St. Louis VA Medical Center Pharmacy Service is available for all patients to provide both pharmaceutical care and drug distribution at both divisions of the medical center.  Your provider of care will determine what services are required from Pharmacy for your needs and well being.

Prescriptions

When you have finished the visit with your provider and medications have been ordered, your next stop may be to one of the pharmacy counseling areas located throughout the medical center.  A registered pharmacist will assist you in obtaining your medication.

Your provider has entered your prescriptions into the "computer", and the pharmacist will complete the request, sending it electronically to the pharmacy. They will answer any questions you may have about your prescriptions and assist you in obtaining refills.   If you wish, specialty needs may be discussed with the pharmacists who are available for personal consultations. 

If you are going to take the medication home with you, it may be picked up at the pharmacy pick-up area. Your pharmacist will provide you with the approximate time they may be picked up.  Patients who do not stop at one of the pharmacy counseling areas will have their medications mailed to your home address.  If you leave your prescriptions for mailing, they will be delivered to your address of record as soon as appropriate.  Please allow a minimum of 7-10 days for prescriptions left at the pharmacy for processing and mailing.

Prescription Pick-up Window Locations and Hours of Operation

John Cochran Division

Building 1, First Floor, Room B102C
8am to 8pm Monday-Friday and
8 am to 4:30 pm Saturday and holidays
Closed Sunday

Jefferson Barracks Division

Building 1, Ground Floor, Room GW-9
8 am to 5:30pm Monday-Friday
Closed weekends and holidays

Prescription Refills

Refill requests may be mailed to our pharmacy using this address:

PHARMACY SERVICE
VA MEDICAL CENTER 119JB
1 Jefferson Barracks Drive
St. Louis, MO 63125-4119

Refill requests may also be phoned in at any time to our TOUCH-TONE Mailout Prescription Refill Service.  This quick and easy way to reorder refills is available 24 hours a day.  Call toll free 1-800-228-5459 or 314-289-7666 and follow the recorded message to leave us your refill request.  To insure you have an adequate supply of medication, it is IMPORTANT to request your refills as early as possible.  Our system will fill your request for medication to arrive just in time. It's never too early to request a refill!  It is important that you keep us, and the Post Office informed of your current address and take your medication as directed by your physician. Safety TIPs to follow if you receive your medications by mail from either the US Postal Service or FedX.

Internet Prescription Refills

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Drug Information

Medication counseling by a pharmacist for new prescriptions is available.  You will be asked at the time you turn in your prescription if you would like to receive information about your medications.  You may also call later for the information.  Our help desk number is 314-894-6501.

You may also visit My HealtheVet for information about any prescription you may be taking.

Co-Pay

Copay questions can be directed to the Medical Care Cost Fund (MCCF) section at 314-6520-4100 extension 55013 or 65060.

Prescriptions by Your Private Non-VA Physician

For your safety and protection, we do not provide medications prescribed by your private physician.  Your VA provider may not assume the liability of a prescription written for care received outside the VA system.  Please keep the VA staff informed of any prescription medications you may be taking. Click here for VA guidelines on prescriptions from your non-VA physician.